📦PleasureCart Refund & Return Policy

Effective Date: January 2020
Updated Date: October 2025

This Policy applies to all orders placed on PleasureCart.in by customers located in India. It explains cancellations, returns, refunds and exchanges for items sold directly by PleasureCart.

Note on Hygiene

Many items we sell are intimate-wellness products. For safety and hygiene, returns are limited and allowed only in the specific cases described below.

1. Order Cancellation

Before Dispatch

You can cancel your order anytime before shipment by emailing support@pleasurecart.in or contacting us on WhatsApp: +91 8233766011 with your order number.

After Dispatch

Cancellation may not be possible once the order has been dispatched. In such cases, please refer to the Returns section below.

Cancellation by PleasureCart

We may cancel an order due to stock availability, address or serviceability issues, or compliance reasons.

If we cancel a prepaid order, the prepaid amount will be fully refunded.

2. Returns — Eligibility

We accept returns only in cases where the item received is:

Damaged
Defective
The wrong product

Returns are not accepted for reasons such as:

Change of mind
Personal preference
Products that have been used
Products that are not in their original condition

Additionally, return or replacement requests will not be accepted without a proper unboxing video.

7-Day Return Request Period

To be eligible for a return, the request must be raised within 7 days of delivery.

The product must be:

Unused
In its original packaging
Returned with all accessories
Returned with all applicable freebies

A complete 360° unboxing video is mandatory. The video should clearly show:

The package being opened
The condition of the product
Testing of battery-operated items immediately after unboxing

Without this video proof, we will not be able to process a return or replacement request.

If the product has been used, manufacturer warranty or replacement will not apply.

Where the issue is verified as valid, such as a damaged, defective or wrong item being delivered, PleasureCart will bear the return shipping cost.

All returns are subject to inspection and verification before approval.

3. How to Initiate a Return

To request a return:

Step 1 — Contact Us

Email support@pleasurecart.in or contact us through WhatsApp: +91 8233766011.

Please provide:

Order ID
Delivery date
Photos/video
Reason for the return

Step 2 — Return Review

We acknowledge the request within 48 hours and issue a Return Authorization if the request is eligible.

Step 3 — Return Arrangement

We arrange a pickup where available or provide the applicable return address and instructions.

Step 4 — Quality Check

After the returned product is received, it undergoes QC inspection and approval.

After QC approval, the applicable replacement, exchange or refund is processed.

4. Refunds

Prepaid Orders

Refunds for prepaid orders are made to the original payment method.

COD Orders

Refunds for COD orders are processed through bank transfer/UPI after verification.

We aim to initiate eligible refunds within 7 business days after QC approval.

Bank and payment-provider processing times may vary.

For any exceptional change-of-mind returns, actual return shipping or restocking charges may be deducted after prior intimation and your consent.

5. Exchanges

Where eligible, exchanges are processed after the original item is received and approved.

If there is a price difference:

The additional amount will be collected where applicable, or
The applicable difference will be refunded.

All exchanges remain subject to the applicable return eligibility and QC approval.

6. Contact & Grievance Redressal

For questions, complaints, returns, refunds, cancellations or other order-related concerns, please contact:

Email: support@pleasurecart.in
WhatsApp/Phone: +91 8233766011

We acknowledge complaints within 48 hours and aim to resolve them within 7–10 business days.

7. Policy Updates

We may update this Policy from time to time.

The latest version, along with its effective date, will always be available on this page.

📌 Refund, Cancellation & Return FAQs

1. Can I cancel my order after placing it?

Yes. You can cancel your order before it is shipped by contacting us on WhatsApp: +91 8233766011 or emailing support@pleasurecart.in with your order number.

Once an order has been shipped, cancellation may not be possible. You may then request a return or exchange if the order meets the applicable eligibility requirements.

2. When will I get my refund if I cancel or return my order?

For eligible refunds, we aim to initiate the refund within 7 business days after QC approval.

Prepaid orders: Refunds are made to the original payment method.
COD orders: Refunds are processed through bank transfer/UPI after verification.

Bank and payment-provider processing times may vary.

3. Can I return a product if I simply change my mind?

Because we sell intimate and personal-use products, returns for change of mind are generally not accepted for hygiene reasons.

However, if a product is unused and sealed, and the request meets the applicable return policy requirements and is made within 7 days of delivery, it may be considered for approval on a case-by-case basis.

4. What if I receive a damaged, defective or wrong product?

Please inform us within 7 days of delivery and provide a complete 360° unboxing video, along with clear photos or a short video showing the issue.

Once the issue is reviewed and verified, we will arrange the applicable return process. Eligible cases may qualify for a replacement or refund, subject to product availability and QC approval.

5. Do I need to pay for return shipping?

No. If the product is verified as damaged, defective or incorrect, PleasureCart will bear the applicable return shipping cost.

6. How can I track my refund or replacement?

Once your return, refund or replacement is approved, you will receive updates through email and/or WhatsApp regarding the status and applicable tracking information.

If you have questions about the status of your request, contact our support team with your order details.

7. I paid via Cash on Delivery. How will I get my refund?

For eligible COD refunds, we will provide a secure method for you to share your bank or UPI details.

Refunds are generally processed within 7 business days after approval, although bank or payment-provider processing times may vary.

8. What should I do if I have a complaint or unresolved issue?

Please contact our Grievance Officer/support team at support@pleasurecart.in.